Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If a return request is approved, the refund will be processed after deducting applicable shipping charges and any other handling or operational expenses incurred during order fulfillment.

Please note that original shipping costs (if any), return shipping charges, payment gateway fees, and other service-related expenses are non-refundable. After 30% deduction the remaining eligible amount will be refunded to the customer through the original payment method within the specified processing time.

To start a return, you can contact us at storeeloria@gmail.com. Please note that returns will need to be sent to the following address: 

Address:
ELORIA, Timber Market, Multan 60000, Pakistan

Phone:
+92-300-3407212

Email:
storeeloria@gmail.com

Business Hours:
Monday to Saturday: 9:00 AM - 7:00 PM

Social Media:
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at storeeloria@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Pakistan 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at storeeloria@gmail.com.

  • Eligibility for Returns: Items can be returned or exchanged within 14 days of delivery. Items must be unused, in their original condition, and with all packaging intact.
  • Non-Refundable Items: Final sale items and gift cards are non-refundable.
  • Refund Method: Refunds will be processed to the original payment method within 7-10 business days after approval.
  • Steps to Initiate Return:
    • Contact us at storeeloria@gmail.com with your order number.
    • Send the item to our office address (shipping costs are the customer's responsibility, unless the product is faulty).
  • Damaged or Defective Items: If the product arrives damaged, notify us immediately for a replacement or refund.